These are our general terms and conditions of business. All our services are rendered and deliveries made exclusively on these terms.
1. CONCLUSION OF THE CONTRACT
The presentation of goods in the online shop does not represent a binding offer of us, but a request to you to submit such a binding offer. You can order by phone, from our online shop by clicking on the "SEND" button to purchase the goods in the shopping cart, or by fax. Your order constitutes a binding offer to conclude a purchase contract with regard to the goods ordered. we shall confirm the receipt of your order in writing (e.g. by fax or e-mail). This confirmation of receipt shall not constitute a binding acceptance of the order. The purchase contract shall come into effect when we sends you an order confirmation after the receipt of the order or ships the ordered goods to you.
2. OUR RIGHT TO CANCEL OR DECLINE YOUR ORDER
We explicitly make use of our right to decline or cancel your order - even after your payment - for the following cases (money will be transferred back to you as soon as we manually cancel):
The requested product is out of stock
The invoice information is not correct
The listed pricing was incorrect
The given address was incorrect/incomplete
We have reasonable suspicion of fraud
We have reasonable suspicion of you wanting to resell the bought product
3. PAYMENT SERVICE
All quoted prices include statutory VAT. You can choose which way you would like to pay - by wire transfer or credit card (MasterCard/Euro card, Visa, American Express). If you are ordering for the first time by credit card, we reserve the right to ask for more information. Our prices are quoted in the order confirmation and are due when the order is placed or delivered. The prices quoted in our catalogues, advertisements and flyers are only valid until the publication of the next catalogue, advertisement or flyer. If you order from our website, the prices shown there on the order date are applicable.
4. INSTRUCTIONS ON WITHDRAWAL
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us ([Name], [Street Address], [Zip Code/City]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
5. DATA PROTECTION
We will process your personal data in connection with your order. We undertake to treat that data in confidence and not to pass it on to any third parties. Unless you notify us to the contrary, we will assume that you have no objection to receiving information about new offers by post or e-mail. See here for our detailed protection of privacy guidelines.
6. INFORMATION REGARDING REDEMPTION OF VOUCHERS
Vouchers are only valid for online purchases. Vouchers cannot be used retrospectively, i.e. applied to orders already placed.
To use a voucher during checkout you must be logged in or register providing your personal data.
To redeem a voucher, please enter the voucher code into the appropriate field during checkout and click “Redeem Voucher”.
If your voucher is valid you will now see the voucher discount in your shopping cart and the respective total of all items (attention: your order has not yet been submitted!)
If the voucher is not valid you will receive the error message “Invalid Promo Code”. The voucher will not be applied to your shopping cart.
You can only use one voucher